How we work
Our four stage model
The same model across BITS Group: Discover, Design, Deliver and Optimise. Projects are structured in clear, fixed stages with defined outcomes and pricing.
Discover
We sit down with the people doing the work and map the workflow from start to finish. You get a roadmap and a proof of concept, and we tell you what not to touch.
- Workflow mapping with your team
- A proof of concept you can see working
- What to improve now, phase later or leave alone
Design
We plan the fix with your team: the tools, the approvals and where a person stays in the loop.
- Tools and integrations chosen for your setup
- Approvals and sign-off points agreed
- Security and UK GDPR considered from the start
Deliver
We build and roll out in stages, with a weekly demo so you can see progress and nothing lands as a surprise.
- Staged rollout, with weekly demos
- Exception handling and a rollback plan
- Documented configuration and training at handover
Optimise
We review how it is working in practice and improve it, so it keeps paying its way.
- Review against what we set out to fix
- Improvements from real usage
- A view of what to tackle next
Fixed
Clear stages with defined outcomes and pricing
Proof
A proof of concept in Discover, before you commit
Written
Documented configuration and a rollback plan in Deliver
Not sure where to start?
Book a free discovery call and we'll walk you through how this would work for your business.